Privacy & Cookies Policy
Last updated: 24 August 2026
Who we are
This website (complexionsnottingham.co.uk) is operated by Complexions Beauty Salon (Nottm) Limited, trading as Complexions ("Complexions", "we", "us", "our"), a company registered in England and Wales (company number 05741398), whose registered office is at 1A Church Drive, Daybrook, Nottingham, NG5 6JD.
If you have any questions about this policy or how we handle your data, contact us:
- Phone: 0115 920 8144
- Email: [email protected]
What information we collect
We collect information in the following ways:
- Information you give us directly: if you contact us by phone or email to make a booking or ask a question, we collect whatever details you share with us (e.g. your name, phone number, email address, and details of the treatment you're interested in).
- Website usage information: with your consent, we use Google Analytics to understand how visitors use this site (see "Cookies we use" below).
- Information via third-party services: if you book an appointment, buy a gift voucher, or download our app through the links on this site, you'll be taken to a third-party platform (Phorest) that collects information directly, under its own privacy policy. We don't receive your payment details, and only see booking information necessary to run our salon.
Cookies we use
Cookies are small text files stored on your device. We only set non-essential cookies once you give consent via the cookie banner. You can change your choice at any time, see "Managing your preferences" below.
| Cookie | Purpose | Category | Duration |
|---|---|---|---|
| cc_cookie | Remembers your cookie consent choices | Strictly necessary | 6 months |
| _ga, _ga_* | Google Analytics: distinguishes users, measures site usage | Analytics (consent required) | Up to 2 years |
| _gid | Google Analytics: distinguishes users | Analytics (consent required) | 24 hours |
Analytics cookies are blocked by default. We use Google's Consent Mode, so Google Analytics only stores data on your device after you select "Accept all" or enable Analytics in the preferences panel.
Managing your preferences
You can change your cookie choices at any time by clicking the button below, or by clearing your browser's cookies for this site.
Third-party services we use
- Google Analytics: website usage statistics. See Google's Privacy Policy.
- Phorest: our booking and gift voucher platform. See Phorest's Privacy Policy.
Legal basis for processing
- Enquiries and bookings: processed to take steps at your request prior to, and to perform, a contract with you (Article 6(1)(b) UK GDPR).
- Analytics cookies: processed only with your consent (Article 6(1)(a) UK GDPR), which you can withdraw at any time via the preferences button above.
How long we keep your information
We keep enquiry and booking-related correspondence only for as long as needed to provide our services and meet our legal and accounting obligations. Analytics data is retained by Google Analytics according to the retention period shown in the table above.
Your rights
Under UK GDPR, you have the right to:
- Ask us what personal data we hold about you and why
- Ask us to correct inaccurate data
- Ask us to delete your data
- Object to or restrict how we use your data
- Ask us to provide your data in a portable format
- Withdraw consent at any time (e.g. for analytics cookies)
To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.